Zuku broadband review
I know Wananchi folks read KP, anyone care to respond to this scathing review (esp on customer service).
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Zuku broadband reviewI know Wananchi folks read KP, anyone care to respond to this scathing review (esp on customer service). 27 comments to Zuku broadband reviewLeave a Reply |
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hai Ory. been a while, i trust you are well?
i keenly await responses too.
They are very rubbish. No customer service after you pay. They take too long to connect. Speeds are pathetic. When you complain, they say it’s shared. One sales fellow also told me ‘read the small print, we can’t do anything…’. Their staff are very rude over the phone and in the offices. I lost Ksh.10800, but i’m glad now i’ve joined with orange broadband. They charge abit more but excellent service. Speeds are amazing. And the livebox is a fasinating piece of equipment.
It’s so unfortunate to see a company like wananchi go down this road. Hopefully their directors see the light and get their staff trained properly.
…hi there…when did you take Zuku broadband? They said to me its shared, but they said I will get at least 64kbps….after reading ur comment…I am tensed now!
was thinking about getting the zuku tv and broadband package but didnt know anybody who actually has it. Now that i have read this? Hell no!! The classical Kenyan company that all thrive on bait and switch.. Nothing is what it seems… Orange here i come!!!
Guys,
I hope that this is just a prank that Zuku doesn’t work. Is it that pathetic? Is it true that their customer care is wanting? Has anyone tried the Access @ home? Is it any better? I am trying to get the best for maximum usage 24/7.
They called our office twice a day once we phoned to enquire about ZUKU. Seemed remakeably polite etc. . And we took the bait and paid. Now? They have completely vanished, are totally ruder and their customer service reccommended we write a complaint letter to their MD! But the trouble is we need our receipt number to do this and ofcourse three days later, nothing. Meanwhile we have been disconnected from our normal Africa Online Service, and have sunk all this money in with ZUKU. And now that we have nothing they are demanding a further 7,000 shillings to proceed. I really wish their bbuilding and big dish would go up in smoke.
I think its time we decide the best ISP in kenya.I have set up a few discussions on my blog and on my forum,check them out
Blog-http://kenyanguru.blogspot.com/2008/12/lets-end-debatewhich-is-best-isp-in.html
Forum-http://s1.zetaboards.com/Kenyan_Guru/topic/975899/
I was thinking about zuku after attending their exhibition at Serena Hotel. I think that I will try Orange, thank you guys. It seems zuku is one big scam.
Actually, save for the sometimes frequent downtime, Zuku offers excellent speeds, delivering what a bundle promises during off peak hours. I have seen the 1mb option in action and it is quite good (speedwise). DL clocks 1mbps on weekends and at night.
However, it looks like they are having some teething problems (the thing goes down for several hours at least twice per week).
The customer service though is not as pathetic as has been suggested. I called them on Christmas day and they were able to help in restoring the service.
Zuku looks promising; but I agree that they should be treated harshly online so that they can vuta their socks
Rude and pathetic customer service and slow installation imagine 2 DAYS. KENYANS DO NOY GET THIS SERVICES.
DO NOT GET ZUKU! – TRUE STORY
I was also lured by the soft spoken sales lady who called twice a day for two days, so I decided to switch to their -1 mbps connection. I paid a 32thousand cheque on a Wednesday and was promised that the installation would take 2days max, furthermore, I was told that the cheque won’t be banked until installation has been done and I had had two days of satisfactory connection.(that the cheque was to show commitment on my part) they dnt cme by Firday so I started calling their office n explained the situation, was tld someone would come next day. Sato, the guy came n all he did is go to the roof only to announce that their is no line of sight to their base station, the situation was trasnferred to the nxt week where ‘testing was done’ and concluded that ‘the engineers’ had to work out how they will set up ‘refletors’ so that our building could get coverage.
then they dissapeared for two days, in the mean time, when we call the office, every time we get a different person and we have to explain the situation all over every single time. wen we ask to talk to administratin, there seems to be none. later, after we threatened to withdraw, they sent someone who came with his own attitude(set mind-to disqualify us) He went to the roof and after five minutes came back and said that he is going to write a report that the distance is too far (over 100 meters) He did this and we were notified. So all that could be done was to look for other means. There was only one problem, we needed our un-banked cheque back in order to secure other services. When we inquired about this, guess what? the cheque had indeed been banked even though to that date, we had not been connected even once!!!
that was waaaay back in November and guess what, even after writing a letter to the MD and all, (AS OF 31ST JANUARY) we STILL HAVEN’T BEEN PAID BACK THE AMOUNT.
SO YOU JUDGE FOR YOURSELF IF YOU STILL WANT THAT CONNECTION!
Not liking the comments I see here as I am seriously looking into getting Zuku. I hear access @ home is good. Any comments on that?
Zuku customer service is ridiculous. The automated transfer system does not work. Dial 1 for retail and you end up at Simba net and the ladies do not know how to put you back on to Zuku. You dial as a corporate customer and hit the 3 for sales and you end up at Zuku but they need to put you through to sales. They should stick to a switchboard receptionist. Access@home. Any comments? Thanks.
Ok have been on access@home and though its very pricey the customer care is on point i.e. I called at 2 am on a sunday morning and i got helped seriously they explain incase the problem is with them or with you plus they give you ample notice if you are to get disconnected. Had wanted to switch but after reading this no way will see about orange in about a year.
who cares about customer care,as long as its cheap and the speeds are good sounds like a good deal to me.long live zuku.
i have been using for six months now…havent had problems so far though connecting to them took almost a month…i am on prosurf 256kbps at my office and coonected to three machines…not heavy users though…cant complain…
ZUKU is fooling and cheating Kenyans by this half price thing they are offering. They know that in about 3 weeks Kenya will
be connected to 2 undersea fiber optic cables, Seacom&Teams. This will reduce costs by upto 10 times. Currently ISPs in Kenya pay
6000$ duplex for capacity because they use satellite but now they will be paying 600$ duplex for even better capacity. So by
ZUKU charging 5000/= for the 1Mbps megasurf product is very expensive, I bet some ISPs will charge 2500/= for the same
in 3 weeks time. They just want to hook Kenyans paying 5000/= for 6 months for a service which will be 2500/=, do not be
fooled and rush to pay and sign stuff, wait, that is still too expensive. KDN manager Kai Wulff said in the May 15 Business Daily
that their Butterfly wireless service will be free when they start using the undersea cables. Butterfly wifi was charging 2800/= monthly
for unlimited use but it will now be free, it tells you how cheap stuff should be. Safaricom are also cheating and fooling people claiming they have an offer for their 3G
service. It is not a limited offer, it is a forever price reduction. Even that 3G modem will be much cheaper than 4000/= very soon.
There will be too much competition and cheap and free internet. So do not buy any service, modems and shit for now. Things are
even going to get cheaper and free in 3 weeks time. Buy nothing for now.
three weeks are over and nothing is free as yet! I think Martin’s dream was not timely. Go sleep and dream again.
Has anyone ever gotten the 256Kbps for ProSurf??
Zuku being in the service industry need to improve their service. I paid for the connection and was given a timeline for connection and when I called a rude useless indian lady called Poonam replied by saying I should write a letter if I want my money back I should write them a letter. Honestly we are not beggars and there are lots of companies waiting to give Kenyans service.
I hope this message gets to their directors and they should take some action if they would like to improve their service and keep clients. or get ready to face what gtv and other service providers have faced.
do you wish to join the safaricom broadband? its reliableand it has 24/7 monitoring and its dedicated(if you apply to get 512kb/s)thats what you will get.trust me its working.
you can just contact me on
martkar6@yahoo.com
i have not had any problems with Zuku’s prosurf. i actually do get the 256Kpbs and their customer service has improved greatly. still waiting if they will reduce the price. anyone know if its possible?
i paid for 256kpbs but instead got 100kpbs, connection was done two weeks later after i threatened to cancel contract.customercare is totaly lousy and they disconnect call when called to complain. their saturday is a meeting day whereby sales stuff switch off their phones or are rude. Am switching to orange next month.
Am currently on 256Kbps prosurf and I must say that its really improved. I had disconnected earlier but reconnected after my friends who are using the link assured me that it has really improved.
The speeds are also quite satisfactory.
I am totally confused from the blogs am reading by Kenyans. Are we reviewing together with the marketers on the same blogs? Some information being given is very misleading especially on this blog and i tend to think that some writers are part of some organizations out there to spoil for other. (no names mentioned) Any way, zuku guyz came over to my place to check if there is a signal. so i joined them on the roof top adn watched them all through. i even tested browsing on their linux installed laptop and i was quite impressed. All this is being done and i have not made payments yet but once i do, they come and install the new equipment with the new configuration they came up with. So now , can we get some one who has honestly used this service telling us about the service!! because i can tell we are being mislead by marketers here. Please some one respond, i have a few days till i do installation and i do not want regrets.
anyone know how zuku service is of late? esp. after their new packages? please reply
Any resent improvements? really wanna get a home connection, and the zuku deal is looking good. Is the 1mbps the real deal or not?
济南二手房网慢慢走向正规了，博主做的也不错，支持一个。