Hope you would like to read about jeu gonflable montreal

I hope that Zuku peruse the internet and see some of the challenges some of their clients are experiencing.The internet is not written in ink,once negative comments are out there,they stay out there.The same for positive comments too;and so to your credit,Zuku thanks to your technical team for sorting out my issue in a timely manner.

A suggestion to Zuku Customer Care.While I am not certain how your Call-Center works,I would suggest that you log calls from Customers,this way repeated complaints can be picked up and addressed.It is damn frustating to call you with a problem and have to explain it from start to finish every time one calls because of lack of follow up.In my humble opinion,you should diligently record a history of complaints from a customer so that whoever is reached,they have with them the record of calls/complaints made by the customer.If the first line support is unable to resolve an issue within a pre-determined threshold period,say three attempts,the issue should be escalated to the techies and have the customer deal with the techies.

So I get the Wireless router and all my problems are gone, right!Wrong,it seems Zuku operates from one crisis to another.The link is never up for more that three hours.When I call their helpdesk and by some miracle I get through in less than three attempts,the same story,power problems,issues with firmware and the icing on the cake ,”We are going to reset your connection remotely, yah dah yah dah yah dah.”Obviously anyone in I.T. will tell you systems go down,but everday.I just hope they get their act together and stop these “the dog ate my homework” excuses.I pay monthly,so simple arithmetic,if by end of this month,June 2011,they have not improved,they have lost a customer and I will be obliged to tell everyone with an ear to listen,to avoid them like the plague.
P/S I am yet to see a happy customer over a prolonged period of time on ZuKu,most people notice drastic deterioration of service from Zuku over time.Zuku,is this strategy sustainable,can you seriously build a business model on this kind of service,over to you.

Zuku is simply a firm that needs to shut its doors. A friend of mine recommended my taking them up and using his account. So, we simply needed to reactivate the account. It took over 5 hrs for them to acknowledge receipt of payment. When I was finally connected, their DNS servers were all messed up and I have just left my Hurlingham office at 8pm having wasted the entire day and lost business. Their sales girl Tereza was at my office and gave me customer service numbers which she assured me are 24/7….alas, shame on me for fooling me twice. No customer service is in existence after 5pm!!! You are stuck. Now, I have paid my money for service which I am certain they will start charging from today for s’thing I have yet to enjoy.

My take. I use Safaricom Wimax in the house and have done so for almost a year now. They are not perfect but they have really upped their game over the last 5 months. I love Safaricom and will certainly have them service my business. Their speeds are excellent when you go for their slightly more pricey packages from 7k a month, but I assure you I was doing thriving with their speeds with minimal issues. Of late, they even send out emails in advance and apologies for any interruption in service. Kudos Safaricom…..you are getting there!!!

Zuku, zuku away because even on my first day you have wasted it and lost me good money.